MedStar Health
The goal of the Reconnex Support team is to meet and exceed customers’ demands for expert, responsive support of their Reconnex solution. Reconnex provides two tiers of world-class maintenance and technical support.
- Gold support is available 9am - 5pm PST from Monday through Friday.
- Platinum support is available 24x7, 365 days a year.
Reconnex Support can be contacted by phone or email. Preference is given for customers under existing support contracts.
- U.S. Toll-Free Number: 1-866-940-4580
- Local Phone:1-650-940-1430
- Email: support@reconnex.net
Online Support
The Reconnex Support Portal provides you with 24x7 access to Knowledge Base solutions for the most commonly reported issues. You can also log support cases, download the most recent version of iGuard software and get the latest documentation.
» Login to the Reconnex Customer Support Portal
If you do not have a login, do not know your login details, or are having trouble logging in, please email your full name, daytime phone,company name and title to support@reconnex.net.
