Reconnex is a fast-paced technology company headquartered in the heart of Silicon Valley, Calif. As the leader in cutting-edge technology for information monitoring and protection, Reconnex is looking for smart and talented professionals to join our sales, marketing, support and engineering departments. Candidates should have the following characteristics:
- Extremely intelligent, analytical and creative problem solvers
- Experienced leaders with an entrepreneurial spirit
- Willing to work hard to be successful
- Agile enough to work in a dynamic environment
- Understands the demands of large enterprise-class customers
- Enjoys the success that comes from working in a team
All resumes should be submitted via email at careers@reconnex.net.
Featured Positions
Senior Systems Administrator
Requirements
MS in Computer Science. Minimum 2 years of experience.
Tier 1 Technical Support Engineer
Description
The Tier 1 Technical Support Engineer is responsible for responding to issues via email and phone concerning Reconnex products. If the issue cannot be resolved by the Tier 1 Technical Support Engineer, he/she will be responsible for escalating the issue to the Tier 2 Technical Support team.
Key Responsibilities
- Respond to calls, e-mails and web-form support requests from customers.
- Log and track pertinent customer contact and support-request information.
- When possible resolve technical problems with customers directly.
- Escalate unresolved issues to the Tier 2 Technical Support team.
- Perform any necessary testing in order to reproduce problems.
- Maintain complete support contact records for each customer/prospect.
- Document solutions in a re-usable way.
Qualifications
- Technical Bachelors degree or equivalent combination of education and experience.
- 1+ years experience in Support, IT, Consulting or Software Development.
- Troubleshooting and enhanced deductive reasoning skills.
- Excellent customer service skills.
- Motivated and willing to learn.
- Strong communication skills (verbal and written).
- Knowledge of Unix/Linux is a plus.
Location of Position
Mountain View, CA
Status
Full-time
Required Education
Four year degree
Travel Requirements
No travel required
Salary Range
$55,000 - $65,000 per year
